Return Policy
At MYRAL Life Sciences, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Eligibility for Returns
You may request a return if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product was delivered in a compromised condition.
To be eligible for a return:
- The request must be made within 7 days of receiving your order.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used skincare products.
- Products that have been tampered with or damaged after delivery.
- Items returned without their original packaging.
- Gift cards or promotional items (if applicable).
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number.
- Clear photos of the product.
- Photos of the shipping package.
- A brief description of the issue.
Our team will review your request and arrange a replacement or refund if approved.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval status.
If approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 5–10 business days, depending on your payment provider.
Return Shipping
If the return is due to our mistake (wrong, damaged, or defective product), we will cover the return shipping costs.
If the return is for any other approved reason, the customer may be responsible for return shipping charges.
Exchanges
We only replace products that are damaged, defective, or incorrectly shipped.
Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact our customer support team through the contact information provided on our website.